A quick summary of the product.
About the Product
JSDN is an integrated cloud management system with a centralized marketplace, stores associated to the marketplace
and customers.
Product Advantage
JSDN brings many advantages to its users.
Value of Services Delivery Functionalities
The following table details the service delivery features of the marketplace and the value-add they bring to the resellers:
User Roles
The following user roles are important within JSDN:
Once your store is approved, the JSDN/marketplace administrator will notify you via an e-mail. This e-mail will contain
a URL which will allow you to access your store.
First Time Login
As an administrator, you will be logging in to the marketplace. When you login to the marketplace for the first time,
you will be prompted to reset your password. Provide a new password and confirm the password change.
Password Reset
You can reset your password at any given point-in-time.
Marketplace Home Page
This section describes the marketplace home page user interface and its general navigation aspects.
Home Page
The Home page contains a number of content modules which are available to you after you log in.
Customize UI Elements
If you have the privilege, you can customize the element names on a page.
Dashboard
The Dashboard provides an at-a-glance summary about your store, cloud providers, that are registered under your store. From the
Dashboard page, you can quickly view the cost generated by your store, each cloud provider, top 10 customers, top 10
IaaS Services, etc.
As an administrator, you can customize your store account. This section describes how to customize your store, by
defining store branding, store policies, e-mail notifications preferences and configuring billing and invoice settings.
Before Customizing Up your Store
Before you customize your store, make sure you have the following information in place.
Store Branding
You can customize your store branding by uploading your company logo, customizing or rediecting your store url and
change your store look and feel.
Modify Store Regional Settings
JSDN supports multiple languages, time zones and date formats.
Configure Store Policies
You can modify the content that is displayed in your instant store from the Store Policies and Information page. The
store privacy and security policies that you provide are listed as links on the footer of the instant store.
Configure Store Type
The Store Type tab displays the type of store you own - whether it’s an enterprise store or reseller type store.
Configure Identity Management
You can use the Identity Management page to setup an appropriate directory server for identity management.
Available Services
You can select the services to be made available for resell for the new Store.
Customize E-mail Notifications
You can customize the e-mail message templates for your customer. You can also specify the e-mail addresses that receive
a copy of the e-mail message.
Configure Billing Options
You can review and configure the billing methods for your store for the first time.
Preferences
On the Preferences page, you can define a set of preferences that your reseller/store admin can perform when they
login to the marketplace using reseller/store credentials. This option will be available only when your administrator
proxy into your account.
Configure Invoices
You can review the invoice settings that have been configured for your store.
Configure Search Preferences
Using the Search Preferences utility, you can specify the rankings for the services you want to promote in the marketplace
search.
This section describes the tasks that you need to perform in order to manage your store.
Store Catalog
The Store catalog lists all the services that you have added from the JSDN Marketplace. You can now view the services
in your store catalog and customize the catalog for your customers.
Customize Catalog
You can now customize the store catalog by arranging services and service offers in the order that you want them to
be seen by your customers.
Order Services for Resell
If you are an approved marketplace member (reseller administrator), you can resell services from the marketplace to
your store. However, before you can resell services, you need to order services from the catalog. You can only resell
those services that are marked for resale.
Set Resell Price for a Service
You need to update retail price for services in the catalog. All the services that you have purchased for resell are
listed in the catalog.
Distribute Store URL to Customers
When your marketplace administrator approves your store, you can either configure the order URL from a link on your
own company Web site, or e-mail the order URL to your customers.
As an administrator, you can manage your store catalog by customizing, and editing your existing services. The following
sections will guide you to manage your store catalog and how you assign the service subscription to your store catalog
more effectively:
Search for Service/Offers
Use the search feature to search for service/offers. Type few unique characters of the service name or offer name,
and then click Search.
Customize Catalog
You can now customize the store catalog by arranging services and service offers in the order that you want them to
be seen by your customers.
Manage Catalog
This section helps you to manage your existing catalog.
Edit Service within the Catalog
This section helps you to edit existing service within the catalog.
Service Configuration
This section helps you to understand how you can edit the service configuration.
Order More/Order Less
Order more/order less refers to an increase or reduction on the existing subscriptions.
While publishing a service into your store catalog, as an administrator you must provide your service related information
(Partner Credentials).
Add Partner Credentials
You must have the valid privileges to add the partner credentials.
Edit Partner Credentials
You must have the valid privileges to edit the partner credentials.
As an administrator, you can manage your promotional content for your store that are added at the marketplace and
propagated to the reseller stores.
Manage Promotions
Managing promotions involves associating and disassociating a promotion that has been assigned to a service.
Manage Promotions Associated with a Service
Managing promotions associated with a service.
As an administrator, you can proxy in your customer account(s) and manage their account, order services on behalf
of them.
Manage Customers
This section describes how you, as an administrator can add customer(s) and manage their accounts.
Manage Customers Orders
This section explains how to manage orders placed by your customers. On the Order Management page, you can view and
edit the orders placed by your customers. This page lists all the orders placed by your customers. To specifically
manage the orders placed by an individual customer, you will need to proxy into that customer’s account. The date
and time shown on the order screens are based on the logged-in user’s time zone.
While provisioning cloud services, or creating company account, or updating company information, if there is an error
or break in the process, a worklist task is created automatically.
Search Worklist Tasks
Search Services feature minimizes your efforts to find relevant worklist tasks when there are multiple worklist tasks
available. You can search for worklist task by Workflow Event, Offer Code, Offer Name, Organization Name and Reference ID.
Continue with Existing Worklist Tasks
A worklist task can be continued only if the task is in Provisioning status.
Re-execute Existing Worklist Tasks
A worklist task can be re-executed only if the task is in Error status.
As an administrator, you can manage your orders as well as your customer orders. Customer orders can be managed from
the Order Management page when you login to the marketplace as an administrator. However, you can only manage orders
those are in Saved status.
View Order Details
The item details section on the Order Details page displays the pricing details for the order. It displays the total
setup fee, recurring fee and the total tax.
Edit Customer Orders
You can edit a Saved Order. Once the order is placed, the order cannot be edited.
Reject Order
Rejecting of an order is only possible, if the stores billing option is configured with Pre-Approved Credit and enabled
with Financial Approval Required option.
Order Flow
This section describes how the system processes orders and the flow of events that takes place from the placing of
an order to its fulfillment. When an order is placed, the order status changes from placed to fulfilled.
Order Errors
If the order that has been placed is on hold or has any errors, then you can view the order details by doing the following:
Place Orders
While placing an order for your customer, you can choose to either buy the service outright, or opt for a trial option.
If you choose to try the offer, you will not be asked to pay. However, note that trial periods are fixed. The period
for which you can try an offer will be notified to the customer via e-mail. If you want to continue using your trial
service, you will need to confirm the customer’s order before the trial period expires. The customer will be notified
of the trial expiration date. You cannot place an order(s) saved by your customers/users.
Manage Orders via Proxy
All customer orders are managed by the customer administrator. However, on behalf of the customer administrator, customer
orders can be managed.
The Cloud Service Credentials page allows you to setup your cloud vendor account settings. Use the IaaS Account Setting
page to configure IaaS provider account settings information. To configure the cloud vendor account settings for a
specific customer, you must proxy into the customer account and configure the cloud provider settings. You can use
the Dashboard to quickly access the store IaaS usage data.
Add Cloud Service Credentials
Use the Cloud Service Credentials page to configure the cloud provider account settings. You need to configure settings
for each vendor account. This is a one-time process.
What are Paying (Master Account) and Linked Accounts?
You need to register one account as paying account in your ISV records as well as in JSDN. Once registered as paying
account, the paying account will be billed for all other accounts linked to the paying account. The sub-accounts that
are added under/linked to the paying account are referred as linked accounts. It’s important to note that the concept
of paying account and linked accounts are used only for facilitating consolidated billing. Each linked account
is completely independent in every other way (signing up for services, accessing resources, using AWS Premium Support,
etc.). The paying account owner cannot access data belonging to the linked account owners. Each account owner uses
their own AWS credentials to access their resources.
As an administrator, you can manage your company account by managing services, users, company information and regional
settings.
Manage Services
The JSDN members (cloud vendors) can add services to the marketplace. However, before these services can be resold
by a store, they must be approved by your administrator.
Manage Users
The first user that registers for a company is assigned with the Primary Administrator’s role by default. Both the
primary administrator and the store administrator can add and manage user(s) on behalf of a company.
Manage Company Information
Information about your organization is entered into JSDN when your member account is created. Once your member account
is created, as an administrator you can modify your company information at any time.
Manage Regional Settings
As an administrator, you can modify or change your store regional setting. Use the My Company > Regional Settings tab to select the regional settings you want to make available to your company user(s). All the languages, date formats
and time zones supported at the marketplace are available at the store level. However, you can set default
regional settings for all new users those who get registered with your store.
As an administrator, you can manage your account by editing/modifying your personal profile whenever required, changing
your password and by resetting forgotten password.
Change Password
The first time you login to marketplace, you are prompted to change your password and select a security hint question.
Manage Regional Settings
You can modify or set your regional settings (language, time zone and date formats). The language, time zone and date
format settings determine which language the system should display and which time zone and date format the transactions
should be carried out when you or your users login to the store.
This section takes you through the steps you need to perform in order to generate various reports. The JSDN platform
consists of standalone reports and custom reports. Please note, when you Log in or Proxy into the store portal, a
set of reports related to Customer Administrator role gets displayed. Refer to Working with Reports section in Customer
Administrator Online Help for more information. In this section, the store administrator is referred to as Solution
Provider.
Reports
The report gives a summary and detailed information on your customer list, company reports, services activities, login
activities, users order management, help desk cases, transaction settlement information, revenue and billing information.